Consulting and Advisory Services

We provide support to our customers from the very beginning, which includes needs analysis and project definition. We offer vendor-neutral advice in planning the management of IT infrastructure:

  • Requirements analysis for system management
  • Technical audits and assistance in product selection
  • Project management for successful system implementation
  • Consultation processes using ITIL best practices
  • Transition preparation to the new solution
  • Validation of open-source solutions for corporate use

SysMa employs the ITIL®, PRINCE2, and Togaf9 methodologies in its consulting and implementation projects.

Implementation of System Management Software

We offer system management solutions from various companies.

BROADCOM

  • DX Service Operations Insight (SOI)
  • DX Spectrum
  • DX Performance Management (PM)
  • DX Application Application Management (APM)
  • DX Network Flow Analysis (NFA)
  • DX Infrastructure Management (UIM)

IBM

  • Tivoli Netcool (Omnibus/Impact/TBSM)
  • ITM6

Elastic.co

  • Logstash
  • ElasticSearch
  • Kibana

Opensource

  • Grafana
  • Influxdb
  • Apache Kafka
  • Prometheus.io
  • Opentelemetry
  • Zabbix
  • Nagios/Icinga
  • NewRelic
  • Ansible
  • Docker
  • Kubernetes (K8S, K3S) etc.

Operation and management of software solutions

SysMa provides support for the operation and management of software solutions for its customers, not only in the areas of planning, development, installation, and implementation of IT solutions. The operation service includes ongoing maintenance, including proactive monitoring and evaluation of the deployed solution.

As part of the service, SysMa takes responsibility for the functionality of the solution throughout the entire software lifecycle.