Quality Policy

SYSMA CZ s.r.o. is a modern organization with a strong presence in the IT consulting services market. In accordance with the requirements of the ČSN EN ISO 9001:2015 standard and our quality policy, our primary focus is on satisfying the interests of our customers and achieving their satisfaction with the quality of our provided IT consulting services.

The quality policy is established by the company's management as an essential part of the overall strategic development plan of the company. The company's management fully acknowledges its responsibility for the existence and further development of the company, which depends on meeting the requirements and expectations of customers and other interested parties.

The quality policy declared by the management of SYSMA CZ s.r.o. includes:

  • The continuous maintenance, improvement, and development of the quality management system in accordance with the requirements of the ČSN EN ISO 9001:2015 standard.
  • Considering all possible risks and opportunities to meet the current and future customer requirements and increase their satisfaction.
  • Building long-term business partnerships with customers based on mutually beneficial cooperation to provide the best service quality and meet the ever-increasing customer demands.
  • Establishing long-term and mutually beneficial business partnerships with suppliers.
  • Ensuring the economic interests and goals of the company's owner and maintaining the financial stability of the company.
  • Maintaining and developing the company's position and competitiveness in the IT consulting services market.
  • Creating a favorable and motivating working environment for employees, promoting creativity, and entrepreneurial spirit.
  • Providing continuous employee education through internal and external training in accordance with the company's strategy and the professional growth of employees.
  • Fostering open dialogue with employees, suppliers, customers, government authorities, and other stakeholders by accepting and responding to their suggestions.
  • Monitoring legal regulations and norms and creating conditions for their compliance and ensuring their adherence.
  • Ensuring a modern functioning infrastructure and creating a pleasant working environment and improving the corporate culture.
  • Participating in sponsoring and supporting public welfare activities - a socially responsible company.

We expect from our employees:

  • An active approach to finding and proposing ideas that lead to the continuous improvement of processes and other activities within the company.
  • Familiarity with the documentation of the quality management system, consistent and accurate adherence to procedures and established documentation.
  • Understanding of the Quality Policy and participation in its implementation and the achievement of quality objectives.
  • The continuous maintenance, improvement, and development of the quality management system in accordance with the requirements of the ČSN EN ISO 9001:2015 standard and, thereby, customer satisfaction.
  • Alignment with the company's strategic intentions, ensuring the company's good reputation through their behavior, actions, and the delivery of quality work.
  • Adherence to the IT consultant's code of ethics and the preservation of business secrets and confidential information.
  • Compliance with legal and internal regulations.
  • Continuous maintenance and improvement of professional knowledge.
  • Loyalty.

In Prague, on May 23, 2023
Tomáš Krejčík – Managing Director
SYSMA CZ s.r.o.